**Daimler Trucks Somerton, as an essential service provider, understands the responsibility we all have to respond appropriately to COVID-19. We are taking our responsibility seriously and due to the nature of the Stage 4 Lockdown, we are unable to conduct a ‘business-as-usual’ approach.
Service and Parts Customers visiting the Dealership will need to scan a QR code and enter their contact details and time in and out of the Dealership on our website. This information will be kept in case we, or the Victorian Health Department need to contact you due to a COVID-19 case. These contact details will not be used for Marketing purposes.
Service bookings are available by appointment only from 7am – 6pm Monday to Friday and 7am to 12pm Saturday. Bookings can be made online at daimlertruckssomerton.com.au/service/ or (03) 9305 4152. We will continue our Zero Contact Service Drop Off & Collection Procedure. Our 24-Hour Call-Out service will still be in operation.
To ensure we can meet your requirements, please call or book online. If you do not have a booking, we will not be able to receive your vehicle.
So, what will this mean when you bring your vehicle for a service at Daimler Trucks Somerton?
When you arrive onsite, we ask for you to remain outside the warehouse and call through to our friendly reception team for further instructions. We are unable to provide customers with onsite waiting facilities during this period.
Prior to beginning work on your vehicle, our staff, wearing appropriate Personal Protective Equipment (PPE), will wipe down all contact points within your vehicle. All technicians working on your vehicle will be wearing gloves and compliant face masks. When work on your vehicle has been completed, the same touchpoints will be wiped down, and we will contact you for collection.
For collection, we advise you to again call through to our reception team for instructions.
We have implemented these measures to not only protect our staff, but also to protect our customers and our community, so thank you to our customers for observing these changes. If you have any questions, please give us a call on (03) 9305 4152. Even though our usual processes may look and feel different, the quality of your service experience with us at Daimler Trucks Somerton will remain unchanged.
At Daimler Trucks Somerton, our workshop utilises the most up to date equipment and has been purpose built to support the Mercedes-Benz Trucks, Freightliner & Fuso maintenance program, which allows you to get the best performance from your Mercedes-Benz Trucks, Freightliner & Fuso vehicle.
As part of the Daimler Trucks Somerton service programs, our team is committed to upholding a high service standard.
This means:
- Guaranteeing the quality of our workmanship, and fitting only genuine Mercedes-Benz Trucks, Freightliner & Fuso parts
- Ensuring that all of our technicians are trained to high standards
- Ensuring competitive pricing and strict adherence to factory maintenance schedules
- Delivering consistent and superior standards of service
- Better understanding your needs so that we can exceed your expectations
Additionally, while you know your Vehicle is in good hands, so are you! Our customers are welcome to enjoy our Daimler Trucks Somerton lounge area with plasma television. So, you can relax and enjoy free tea and coffee while your vehicle is being serviced. If you prefer to be dropped nearby, you can avail yourself of our free courtesy transportation service. We will call you when your vehicle is ready and come and collect you. That’s a great service.
MAINTENANCE. IT'S TOO IMPORTANT TO IGNORE.
We make our vehicles to last but they do need attention. By keeping an eye on some keys points under your bonnet together with some basic, regular maintenance - you can help keep your Mercedes-Benz Trucks, Freightliner & Fuso working well for years to come.
What does regular maintenance involve?
Oil, fluid and coolants need to be topped-up or replaced regularly while rubber hoses and belts need to be checked for deterioration. Tyres and brake pads also need to be inspected to make sure that you are safe on the road.
How often?
If you're driving under normal conditions, make sure you follow the maintenance schedule set out in your Customer Information Booklet.
For further information, please contact our friendly Service Team for assistance with any enquiry regarding your Mercedes-Benz Trucks, Freightliner & Fuso vehicle.
The Daimler Trucks Somerton team wishes you safe and pleasant motoring.